Price Change Information

• Important information about the July 2026 Price Change
• What are TDCVs and why have they changed? July 2026 Price Change
• My bills, prices and payments - July 2026 Price Change
• How am I affected by the July 2026 price cap?

The New Home Energy

• The new Home Energy - All you need to know

Moving Home

• I live in a rented home – can I switch to Home Energy?
• I'm moving to a new home, what do I do?

Everything Energy

• How To Read Your Meter
• How to read your traditional meter
• How can I switch energy supplier?
• My gas is supplied by an independent gas transporter (IGT), what does this mean?

Switching to Home Energy

• How Home Energy uses the National Gas Database for your switch
• How Home Energy uses the National Electricity Database for your switch
• When do you need my opening meter readings?
• Can I choose my monthly payment date?
• How long does it take to receive my final bill from my old supplier?
• What happens to the credit/debit I have with my old supplier?

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Support and Schemes

• What is the Priority Services Register?
• Warm Home Discount 2026/27 – All you need to know
• What support is available if you are struggling to pay your bills

Smart Meters & IHDs

• What is a Smart Meter?
• How do I use my In-Home Display?
• Do Home Energy have smart meter installation targets?
• How to read your Electricity Smart meter
• RTS Phased Signal Shut Off
• Where can I find out more about SMS?

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Your Account

• Request a Direct Debit Instruction Form

Emergencies & Personal Safety

• What is energy theft?
• Smelling Gas?
• Metering Emergency Guide
• Experiencing a Power Cut?

Energy bills

• Understanding your monthly bill
• Electricity VAT is being reduced to 0%: what this means for Home Energy customers
• How do I make a payment?
• January 2026 Price Cap: Your Questions Answered
• What is a Rota Block?
• How do you calculate the monetary cost of my estimated annual consumption (EAC)?

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