Price Change Information

• Questions you may have regarding the Price Cap – January 2026.

The New Home Energy

• The new Home Energy - All you need to know

Moving Home

• I live in a rented home – can I switch to Home Energy?
• I'm moving to a new home, what do I do?

Everything Energy

• How To Read Your Meter
• How to read your traditional meter
• How can I switch energy supplier?
• My gas is supplied by an independent gas transporter (IGT), what does this mean?

Switching to Home Energy

• How Home Energy uses the National Gas Database for your switch
• How Home Energy uses the National Electricity Database for your switch
• When do you need my opening meter readings?
• Can I choose my monthly payment date?
• How long does it take to receive my final bill from my old supplier?
• What happens to the credit/debit I have with my old supplier?

See all 15 articles

Support and Schemes

• What is the Priority Services Register?
• Warm Home Discount 2025/26 - All you need to know
• What support is available if you are struggling to pay your bills

Smart Meters & IHDs

• What is a Smart Meter?
• How to read your Electricity Smart meter
• RTS Phased Signal Shut Off
• Where can I find out more about SMS?
• Are you eligible for a free SMART meter?

Your Account

• Request a Direct Debit Instruction Form

Emergencies & Personal Safety

• What is energy theft?
• Smelling Gas?
• Metering Emergency Guide
• Experiencing a Power Cut?

Energy bills

• January 2026 Price Cap: Your Questions Answered
• What is a Rota Block?
• How do you calculate the monetary cost of my estimated annual consumption (EAC)?
• When should you request a refund?
• How to save money on your monthly energy bill