The New Home Energy

• The new Home Energy - All you need to know

Moving Home

• I live in a rented home – can I switch to Home Energy?
• I'm moving to a new home, what do I do?

Everything Energy

• How can I switch energy supplier?
• My gas is supplied by an independent gas transporter (IGT), what does this mean?

Switching to Home Energy

• When do you need my opening meter readings?
• Can I choose my monthly payment date?
• How long does it take to receive my final bill from my old supplier?
• What happens to the credit/debit I have with my old supplier?
• Shall I cancel my direct debit with my old supplier?
• Why has my previous supplier objected to my switch to Home Energy?

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Support and Schemes

• What is the Priority Services Register?
• What support is available if you are struggling to pay your bills

Smart Meters & IHDs

• What is a Smart Meter?
• Where can I find out more about SMS?
• Are you eligible for a free SMART meter?

Your Account

• Request a Direct Debit Instruction Form

Emergencies & Personal Safety

• What is energy theft?
• Smelling Gas?
• Our Offices Are Closed, But You Have Concerns About Your Meters And Supply
• Experiencing a Power Cut?

Energy bills

• What is a Rota Block?
• How do you calculate the monetary cost of my estimated annual consumption (EAC)?
• When should you request a refund?
• How to save money on your monthly energy bill