At Home Energy, we're thrilled to announce some major upgrades that will enhance your experience and make managing your energy account easier than ever. As part of our efforts to bring you a seamless experience, we've listened to your feedback and made significant improvements to our customer portal, website, and overall design. Here’s what you can expect:

A Smarter, More Intuitive Customer Portal

Managing your energy usage and bills should be simple and straightforward. That's why we've revamped our customer portal with several new features to make your life easier:

• Submit Meter Readings: It's even easier to submit your meter readings than ever before.
• Make Payments: Whether you're at home or on the go, making payments is now faster and more secure. Our new portal allows you to pay your bills in just a few clicks.

A Comprehensive New Website

Our new website is designed with you in mind, offering more resources and functionalities to support you better:

• Expanded FAQs: Find answers to all your questions quickly with our much larger and more detailed FAQ section. From billing inquiries to energy-saving tips, we've got you covered.
• Enhanced Contact Options: Need to get in touch? Our new contact section makes it easier than ever to reach out for support, whether you prefer email, phone, or live chat.

A Fresh, Homely Design

We believe that an energy supplier should not only provide reliable service but also create a sense of comfort and trust. Our new design reflects our commitment to keeping things simple, being honest and driving forward smart solutions.

• Customer Support: Our redesigned interface is user-friendly, ensuring you can navigate with ease and find the help you need quickly. We have a friendly support team on standby eager to resolve your queries, making your experience memorable through human interaction and personalised intervention. 
• Homely Feel: The new aesthetic is warm and inviting, making our digital space feel just like home. We want you to feel supported and valued every time you interact with us.

The Important Bits

Your previous energy bills will be available to view in your new account shortly, we're working hard to get these moved over to your new energy account.

If you are having trouble navigating our website, our team will be more than happy to help. We will also be releasing 'How to' videos onto our social media and FAQs.

Our opening hours have changed ever so slightly. We will now be open 09:00-17:00 Monday to Friday. We have also introduced a new tool to submit photos of your meter readings to us. You will be able to contact us through WhatsApp on 0116 296 3132.

What Do You Need To Do?

All we need you to do is open the email we sent you on Wednesday 7th August and click the button where it says 'Create an Account'.

It's quick and easy, all you will need is your account number, postcode and email address. You will then be asked to set a new password for your Home Energy account. 

Once you have set a memorable password, you'll be granted full access to your brand new account portal.

What Will Your Bills Look Like?

Here's a more in-depth look at your new energy bills and the information they include. We have made sure they have everything you need to understand your monthly charges and clearly display all your current account balances. So, let's take a look...