We know certain members of society require increased support due to many reasons that make them more likely to feel the impacts of the current energy crisis more severely. 

At Home Energy, our customer care team are well-trained to ensure they prioritise and provide the dedicated, personalised support for those customers who find themselves in a vulnerable position. 

What is the Priority Services Register?

If you require more specialised support because of disability, illness or mental health problems, the Priority Services Register will give you extra help with:

How do I sign up to the Priority Services Register?

If you believe you should be included on our Priority Services Register, you can request the form, fill it out and return it to hello@homeenergy.co.uk with the title: "Priority Services Register Application Form". You can also send it to Home Energy, North Mills, Frog Island, Leicester, LE3 5DL by post.

Our team will review the application and either add you to our list or follow up requesting some more information. 

Will you keep the information I have shared safe?

We are devoted to ensuring the highest customer satisfaction and to do this, all information provided to Home Energy will be treated in the strictest confidence.

By filling out the form or providing details over the phone, it is important you understand that you are consenting to this data being distributed to relevant industry parties and partners to ensure you receive the right support. 

Why is it important to be on the Priority Services Register if you qualify for it?

We can offer you dedicated, personalised support to help with your energy usage and costs depending on your situation, it is a great way to get the most out of your energy supplier and discover new ways to monitor your energy costs.