Smart meters are a fantastic way to take more control over your energy and help reduce your monthly energy costs. What's even better is they re completely free to install!

Am I eligible for a free smart meter?

If you are a Home Energy customer that currently has meters that need to be read manually then this is for you. Our aim is to support our customers and make energy as simple as it can be. That's why we are getting our customers smart meter installations as soon as we can!

Why should I get a smart meter?

Imagine never having to supply a meter read again. Never needing to reach into an awkward place to get a reading off an outdated ‘dumb meter’. Not having to remember the exact dates to provide your meter readings and then manually submit them to us, just to make sure your bills aren’t estimated. 

Well that’s what a SMART meter does. With state of the art equipment, a SMART meter sends electricity and gas readings to us directly on the correct dates. If you choose to have a SMART meter installed, you will also be given an In Home Display device to monitor your usage and see your daily costs down to the penny. 

How does the install work?

You should get in touch with us so we can book a suitable appointment. 

On the day, an engineer(s) will visit your property and exchange your old meter for a brand new one. The process only takes around two hours from start to finish so you won’t be required to stay in the property all day, just make sure you are available at your home for the period of your time slot. 

If the appointment slot we have given is not suitable, please do get back in touch so we can rearrange to another time. 

Time slots will either be AM (08:00-12:00) or PM (13:00-17:00). 

Do I have t have a smart meter installed?

We will never force you to have a SMART meter fitted, it is completely your choice.

If you don’t think SMART meters are for you, don’t worry. It won’t change anything on your account or your bills (but you may be missing out on some of their innovative features). 

You don’t need to do anything, however, we and/or SMS may contact you to see if you want a SMART meter. If you don’t want to receive these notifications, you should contact us asking to opt out of SMART meter communications.