Knowing what support is available to you in the colder months of the year is incredibly important. That's why we are continuing to take part in the Warm Home Discount for our customers in the UK.

Give our Warm Home Discount FAQs a read to see what the scheme offers and whether you are eligible.

What is the Warm Home Discount?

The Warm Home Discount is a scheme that requires all energy suppliers to deliver support to customers on low-income and are vulnerable to cold-related illnesses. It also encompasses those who are living in fuel poverty.

Is there any guidance for the Warm Home Discount?

Yes there is! For customers in England, Scotland and Wales, you can find all guidance from the energy regulator Ofgem by clicking here.

How long will the scheme run for?

The Warm Home Discount is in its 15th year of running! This time round, the scheme will run for a 12 month period from 1st April 2025 to 31st March 2026. 

How is the scheme rolled out?

The Warm Home Discount or WHD for short, is split into three key elements. These are: 

• Core Group 1 (CG1)
• Core Group 2 (CG2)
• Broader Group (for Scotland) 

I only have my gas supply with Home Energy. Am I eligible for the Warm Home Discount? 

Unfortunately, this scheme is only for our customers who have either an electricity only or a dual-fuel (electricity and gas) supply with us.

This means that if you are on our Fox Standard Gas or Fox Paper Standard Gas tariffs, you will not qualify for the support. 

If your electricity is supplied by another supplier, please contact them for more information, as you may still receive the WHD through them.

Who identifies eligible customers? 

The Department for Work and Pensions will provide a list of eligible customers to us. We will then make the payments to customers on their behalf. 

As with other government schemes, we as a supplier do not make the decision as to who is or isn't eligible.

If I am eligible, how will I know a payment has been made?

A payment of £150 will appear on your energy bill. This will also be available to view in our customer portal via the HET website. 

Is there anyone I can contact regarding the Warm Home Discount? 

Not right now, but the Warm Home Discount helpline will be opening from 27th October 2025 on 0800 030 9322.

Do I need to apply for the Warm Home Discount? 

No, you will receive a letter from the Department of Work and Pensions if you are eligible for the scheme. 

Please be careful of scams that ask you for personal information or bank details. We will NEVER ask for this information.

If you ever wish to confirm if a communication is legitimate and has come from us, please call us on 0800 092 7407 or email us at hello@homeenergy.co.uk.

What is the rebate amount if I am in Core Group 1? 

The rebate amount is £150.

How do I know if I am eligible for the scheme? 

The eligibility criteria is as follows: 

• A customer that is supplied by Home Energy with a dual fuel or electricity only tariff.
• The account holder's name must appear on the electricity bill.
• You must live in a domestic property for all or the majority of the year.

What is the rebate amount if I am in Core Group 2? 

The rebate amount is £150.

How do I know if I am eligible for the scheme? 

The eligibility criteria is as follows: 

• A customer that is supplied by Home Energy with a dual fuel or electricity only tariff.
• The account holder's name must appear on the electricity bill
• You must live in a domestic property for all or the majority of the year.
• The customer or their partner must meet the eligibility criteria for Core Group 2:
  • Eligibility is based on whether you receive any of the following benefits:
    1. Income-related employment and support allowance (ESA)
    2. Income-based jobseeker's allowance (JSA)
    3. Income support
    4. Housing benefits
    5. Universal Credit
    6. Child tax credits
    7. Working tax credits
    8. Pension Credit Savings Credit (PCSC)

What are Industry Initiatives? 

Industry Initiatives are supplier-funded programmes and partnerships which help those in, or at risk of, fuel poverty. 

What is included under the Industry Initiatives?

The following activities are permitted under this part of the scheme:

• Providing energy advice and smart meter advice
• Paying organisations to refer customers who are in, or at risk of, fuel poverty to relevant assistance through the WHD.
• Providing benefit entitlement checks and/or assistance in claiming benefits
• Providing or funding the provisions such as energy efficiency measures, energy-efficient appliances, energy advice and installation of a boiler or central heating system. 

Does Home Energy offer Industry Initiatives? 

As we are a smaller energy supplier, we do not offer Industry Initiatives ourselves. We instead pass this onto one of our partners, Agility ECO. 

What is the Broader Group? 

The Broader group is for our customers based in Scotland. 

Are there any differences between the Core Groups and the Broader Group? 

As in England and Wales, customers in Scotland who qualify for the WHD under the Core Group will have the £150 paid to their energy account automatically.

Customers in Scotland who qualify for under the Broader Group will not have the £150 paid into their account automatically. 

Applications for Broader Group customers in Scotland are now open. To apply, please click here.

What information is needed? 

To qualify for the £150 payment, you will need to meet at least one of the criteria listed above. You may be required to provide proof to make sure you are eligible.